As you may already know there are a wide range of legal framework that governs the Travel and Tourism industry and the regulatory authorities that manage and control various laws in industry. In detail I will explain some of the legal framework that governs the Travel and Tourism sector. I will be explaining the purpose of he law and enforcement and will also be explaining the processes of settlements for these laws.
Air Travel
Organisers' Licensing (ATOL)
ATOL is used in the United Kingdom as a Civil Aviation
Authority scheme that is being used in order to protect people whom are
purchasing holiday packages. Well know tour operators such as Thomson and
Thomas Cook hold an ATOL licence.
The ATOL licence is essential for tour operators as they may
be breaching legal rules by illegally selling air travel tickets and holiday
packages. The ATOL licence is used in order to ensure that a fair deal is being
offered to customers and tourists travelling from the UK. By obtaining a ATOL
license tour operators will be required to maintain insurance bonds from the
CAA. This will ensure that tourists will be able to obtain refunds is they are
effected by events that deny them from travelling. The ATOL licence and CAA insurance
will also ensure that tour operators are able to find backup solutions in the
case of any problems that may occur with the accommodation or any other
activities that are included in the flight and holiday package.
If a tour operator does not hold an ATOL licence or the
licence has expired without the intention of renewing the licence it would be a
breach of trade. This means that the tour operator will be placed on a list
with other tour operators that are not legally allowed to sell flight tickets and
holiday packages to tourists. In terms of legal proceedings the case of not
having an ATOL licence will be a criminal offence as the tour operators will be
illegally selling tickets to tourists. In terms of dispute resolution the case
between ATOL and tour operators that are breaching the legislation will be
dealt as litigation.
The Association of British Travel Agents (ABTA)
ABTA have a code of
conduct which is abide by their members. The code of conduct includes areas
such as accurate advertising, fair terms of trading, changes to bookings and managing
customer’s complaints. ABTA’s registered members must ensure that when they are
advertising holidays that all the information must be correct which includes no
misinterpretations of advertisements and services provided.
Customers are protected by
ABTA’s code of conduct which means that holiday makers can expect to relax once
there holidays have been booked. This has to do with the fact that the holidays
which have been sold by ABTA members are protected financially in the event of
the companies failure in being able to provide the holiday and also in the
event of the travel agency or tour operator closing down due to not having the financial
stabilities. As long as the holidays have been booked trough ABTA member
agencies it would mean that all damage costs will be covered by ABTA which will
leave the holiday maker stress free.
If there are any
situations that involve problems with the travel arrangements or with miss sold
packages then the holiday maker will have the option to solve this issue in
court trough the civil law process. The argument of miss sold holiday packages
can be bought up in court if a tour operator that is a member of ABTA has
provided false advertisements for the destination and the services on the
holiday which include hotels and activities.
Bibliography:
http://www.caa.co.uk/default.aspx?catid=1080
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