Thursday 7 May 2015

Explain contract legislation in relation to travel and tourism customers


Explain contract legislation in relation to travel and tourism customers

Law contact and agreements:

In terms of contracts and agreements law can be a confusing aspect. Contracts and agreements are made by each and every individual on a daily basis.  Contracts and agreements are not only formal written documents signed by parties and witnesses. They are formed much easier without the other arty sometimes knowing that a contract and agreement has been made. Contracts and agreements are made every day from the moment we decide to buy a newspaper all the way to agreeing to meet a friend.






What is a contract?

A contract is a legally binding agreement. It can be also be classified as a promise or promises which the law will enforce. A contract is only formed when both parties agree to all the terms and conditions listed in the contract. An example could be that when a travel agent offers add on in the holiday package both the agent and the customer will need to agree the add-on’s and the price. If however one party decides to break the agreement and does not follow the agreed contract then the party that broke the agreement will need to pay fines and penalties towards the party who breached the contract.


Termination of the offer:

Contracts and offer can be terminated in many ways, these include the following:

  • ·         By acceptance: Both parties accept to terminate the contract
  • ·         By rejection: This is when no agreement has been made and the offer has been rejected.
  • ·         By death: If one person passes away it would lead to the offer being terminated.
  • ·         Failure of a condition attached to the offer.




Contracts for package holidays:
The contract on package holidays if formed by the customer stating their demands and the tour operator ensuring that the demands have been meeting. Once the demands have been meet and both parties have agreed on the package holiday it is then the tour operators responsibility to ensure that the services are provided. Under the package holiday regulation 1992 it is said that a package holiday must consist of a combination of at least 2 services before it can be classified as a package holiday. If the tour operator has agreed to comply with the demand of providing the accommodation they must ensure that the service is available for the customer. This has to do with the fact that the customer has paid for the holiday package which include the flight and accommodation for example. The tour operator will be liable for any breaches in the contract agreement.







A contract in service and travel providers is when the tour operator is liable for all the services if the customer has booked a package holiday. The tour operator will be liable for all services that have been booked with the package holiday which includes car hire, accommodation and other services that are part of the package holiday that the tour operator has created for the customer. This means that all the services must be provided to the customer as a agreement was made based on all the services. If the tour operator does not provide the agreed services they will then be liable and may face charges.


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